HercleproSupport
We're happy to help. Most answers are below.
Contact
Email [email protected]. Include your device model and iOS version if something isn't working, and we'll usually reply within two business days.
Frequently asked questions
What is the practice balance?
It's a balance of practice funds (starting at $10,000) that you use on the practice desk to place buy and sell orders at current market prices. It has no cash value and exists only inside the app on your device.
Can I deposit, withdraw or buy real crypto?
No. Herclepro is an educational app. It doesn't handle money or real cryptocurrencies and isn't connected to any account, platform or wallet.
How do limit orders work in practice?
A limit buy fills when the latest price is at or below your limit; a limit sell fills at or above it. The app checks open orders whenever prices refresh while it's open. If your limit is already reachable when you place it, it fills straight away.
Where does the market data come from?
Prices, charts and market statistics are provided by CoinGecko. Coin lists refresh about once a minute, and the practice desk refreshes the selected coin every 15 seconds while it's open.
Why can prices differ from other apps?
Different sources average prices across different markets and update at different times. Figures calculated in the app, such as Bitcoin's market share, use the top 250 coins and can differ slightly from figures based on a wider list.
Where can I read how practice works?
On the Practice tab, tap the question mark at the top right.
How do I start the practice book again?
Open Records, tap the gear icon for Settings, then choose Reset Practice Book. You can start with $1,000, $10,000 or $100,000 in practice funds.
Is my data stored anywhere else?
Your practice book, watchlist, recent searches and lesson progress are stored on your device. Herclepro doesn't use accounts. Deleting the app removes this data.
Prices aren't loading. What can I do?
Check your internet connection and pull down on the list to refresh. If market data is busy, wait a moment and try again. If the problem continues, email us.